Frequently asked questions
What is compounding?
Compounding is tailoring a specific medication to an individual. Many patients are unable to take or use the commercially available product or require a specific strength of form or medicine.
How does compounding benefit me?
Compounding will provide a unique medication that is specific for one’s need that is:
- A desired strength
- Allergen, lactose or preservative free
- Form that is most fitting for you
- Combining medicines into a singular form
How to fill a prescription?
Simply email or fax your prescription to us including your contact number and we shall contact you regarding arrangement of your medication.
What is the turn around time?
We aim for a 24 hour turnover for most compounded medicine. Shipping times are dependant on destination. Allow 24 hours for shipping to regional areas. Our aim is to deliver the medication to you as soon as possible.
How much will my compounded medication cost?
Compounded medications are not under the PBS (Pharmaceutical Benefit Scheme) and Medicare and is therefore privately funded. If the cost is required beforehand, kindly email your prescription with your contact number or call us to discuss.
Do you deliver?
Yes, we deliver Australia wide, if not collecting, and overseas. We generally use Australia Post Express Shipping which is next day delivery to the regional areas and possibly an extra day to remote areas. Depending on your location, the delivery time may differ slightly. If you are located overseas, please allow at least for 5-10 business days. Allow time for custom clearance.
Where are your branches located?
We have three different branches in the state of Victoria; Surrey Hills, Caulfield and Mt Eliza.
Why do you require the original prescription?
It is a pharmacy regulation and law that a pharmacy has to obtain the original prescription.
How do I claim if I have private health insurance?
We always provide an official Pharmacy Receipt for the medications supplied. You can take this receipt to your private health insurance provider and they will assist you from there onwards.
Is compounding legal and safe?
Compounding medications has been the traditional path since pharmacy started and is still widely popular nowadays. Any licensed compounding pharmacy is able to supply medicine provided it is prescribed by a licensed health practitioner and within the Therapeutic Goods Administration (TGA) Guidelines.
Dartnell’s Pharmacy was established in the late 1800’s. Dartnell’s Pharmacy has maintained and improved on the tradition of compounding to meet each individuals’ needs.